Just last month, DBS/POSB finally removed Java from its iBanking site, thus allowing iPhone/iPod Touch users to connect directly to their iBanking site from Safari. And this month, it rolled out its own iPhone app for DBS and POSB mobile banking.
I tried out the POSB app, and it’s really good. For those of you on UOB, internet banking remains elusive. You could badger them to improve support on iPhone/iPad and other mobile devices by removing Java and/or making their own app.
Send them an email via “Contact Us” link under Personal Banking: http://www.uob.com.sg/contact/index.html
Select: General / Website Feedback
Here’s the message I sent:
Hi,
Most major banks like Citibank, StanChart, OCBC and now DBS/POSB support internet banking on popular mobile devices such as the iPhone/iPad. OCBC and DBS/POSB even have their own apps on the iPhone to facilitate internet banking.
However, UOB continues to use Java as part of its login mechanism for internet banking, which locks out the iPhone/iPad and other mobile devices that do not support Java—a legacy and unnecessary technology for internet banking.
When would UOB remove Java as part of its login mechanism so that your customers could easily do internet banking via their mobile devices?
6 Comments
Lol tell me if they ever reply
I don’t suppose they have replied?
More fuel for you. UOB Malaysia’s internet don’t need no java.
https://www.uob.com.my/uob/index.jsp
UOB did in fact reply my email very shortly after I sent it and posted this up. Unfortunately it was a standard reply, polite but non-commital.
Dear Mr Lin
Thank you for your email.
We would like to thank you for your feedback and suggestion as it is through such comments that we are able to focus on areas for improvement and further enhance our services to our customers. Please be assured that your feedback has been highlighted to the department concerned for their review for any possible further enhancement of our services in the future.
Thank you for banking with UOB.
Should you have any questions, please contact our 24-hour Call Centre on 1800 22 22 121 or +65 622 22 121 (if you are calling from overseas). We will be happy to assist you.
Yours sincerely
Denise Chew (Ms)
Senior Officer
Call Centre
United Overseas Bank Limited
Singapore Company Reg No. 193500026Z
I just sent another email to follow up:
Dear Ms Denise,
Thanks for getting back, I appreciate it.
Is there any update on your side as to whether UOB intends to improve support on mobile browsers and mobile phones such as the iPhone by removing Java from your login page (I was told that UOB Malaysia does not use Java), or by developing a specific app for the iPhone itself?
If there are, are they already under development, and when will your customers likely see the improvements implemented?
Best regards, Junjie
Sent from my iPhone
Reply to my second email:
Dear Mr Lin
Thank you for your email.
We would like to inform you that there is no news currently on implementing UOB Personal Internet Banking via mobile devices yet but we will inform customers if such plans are going to be implemented in future.
Thank you for banking with UOB.
Should you have any questions, please contact our 24-hour Call Centre on 1800 22 22 121 or +65 622 22 121 (if you are calling from overseas). We will be happy to assist you.
Yours sincerely
See Kah Leong (Mr) Senior Officer Call Centre United Overseas Bank Limited
Not up to the competition for UOB Singapore isn’t it? Mobile banking is here to stay, let’s see who’s the last to join the run. UOB or Maybank?