in Links, Software Development

How not to provide feedback

Justin Williams on how you shouldn’t be a dick just because you’re on the Internet, or how not to provide feedback to just about anyone who has poured in heart and soul into their work:

Here is a tip for all the non-developers out there. When you email your favorite developer with a feature request or bug report never, ever, ever use the word useless to describe their product. Useless is kryptonite to developers and puts us on the defensive instantly…

The Internet makes it really easy to be a jerk to someone because you don’t have to insult their product to their face and can instead shoot it off to an email address in the sky without any idea or care about who is on the other end.